RMA Terms and Conditions:

Vitalup offers a 7 day return policy on merchandise based on the following conditions:

You need an RMA # which we will issue to you. You must have this visibly in writing on the outside of the box. You can click here to go through the returns process online or email your RMA request to rma@vitalup.com.

• Please include your name, the invoice number, item's description, and the reason for the return. We will send a RMA number shortly after receiving your request.
• All returned items must be accompanied by a copy of the original sales invoice.
• Merchandise must be returned 100% complete in original packaging with all software, manuals, blank warranty cards, and other accessories. Shipping, handling and insurance charges are non-refundable.
• RMA numbers issued by Vitalup are valid for 14 days. Items must be received by us within that time (except overseas shipments).
• All returned items must be accompanied by a copy of the original sales invoice.

Vitalup reserves rights to cancel any order without reason and is not responsible for any typographical errors.

Defective Merchandise:

We will gladly issue you a refund, store credit, or replace the defective product with an even exchange of the same item within 15 days of the invoice date. Vitalup does not manufacture any products; therefore, we have no control over the defective rate. Return shipping to us is at your expense. We are committed to providing our customers with superior customer service and will assist you with the replacement of merchandise within the allotted warranty period.

Non-Defective Merchandise:

If you have non-defective merchandise which is unopened, we will issue you an RMA # and will give you an address to ship the product to at your expense subject to a 15% restocking fee or more, depending on the item, manufacturer policies, and circumstances. Return shipping to us is at your expense. If the merchandise has been opened and is not defective, we cannot issue you an RMA. NOTE: INCOMPATIBILITY is considered a non-defective issue. Please do not return the products for replacement.

Exceptions to the above Policies:

Custom orders, bulk orders, volume licensing software, and other products designated as "This Sale Final", "No Returns", or similar language may not be returned.

Beyond 30 days:

When you purchase any product from Vitalup, you are entitled to its manufacturer's warranty against defective merchandise. Many manufacturers' policies require that you contact them directly so they could assist you by repairing, returning or replacing your item. Most manufacturers have one year warranties, however some are for extended periods of time.